Wi-Fi dead-zone killer; Superior Tri-Band Speed; Built-in smart hub. 6. I am the account holder and I haven't enabled this feature, when I log in I can see the parental controls are set to inactive. . on 06-12-2021 09:56 AM. 31K subscribers. (Make sure you’re connected to your home network. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. 16. This beefy mesh system offers multi-gig WAN and LAN ports and comes with basic parental controls, but you can subscribe to Netgear’s Smart Parental Controls if you require age-based web filters. 2. ADSL/Copper broadband. Access Control on the new BT Smart Hub brookheather . There are a range of filters to choose from to block content and usage. There are a range of filters to choose from to block content and usage. BT Smart Hub and Ultrafast Smart Hub. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. g. However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Any changes in parental control settings results in email confirmation to BT account that settings have been changed - be it adding website to. • Stop smart devices from sending traffic on internet (printers, etc). . Home setup, Wi-Fi & network discussions. 3. - talk to your family with two-way audio. With BT access controls you can manage how your device accesses the internet during certain times of the day. To get the actual xbox console working with xbox live I had to change the DNS settings in the console to google DNS settings in the console settings. BT Parental Controls is a new service that allows you to stay in control of what your family accesses on the internet and it's FREE for all BT Broadband and BT Infinity customers. Open a search engine of your choosing. Whether your child uses Apple, Android or other devices, it’s important to consider the available parental controls and setting available. 5. Use your parental control PIN to control access to programmes with an age rating. Simple. The guarantee only applies when your Smart Hub 2. - record clips and take snapshots of what’s happening when. Unfortunately there is no way of setting it up those controls on a Business Hub. BT clearly takes online security seriously, with a three-pronged defence system – Parental Controls allow you to control what can be accessed online, Virus Protect covers up to 15 devices against harmful software and activity, and Web Protect offers warnings if you ever come across anything that seems fishy. If the MAC address is changed, then there would be no connection. Existing customer with a BT Hub. ThanksBT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. By phone: call 1818 from the EE device you want to remove or apply parental controls to. Sign into your My BT account online. Re: My BT App not showing Parental/Device controls in the app I was persuaded to upgrade my router to the latest Smart Hub 2. However, after a power cut earlier this month (don't know if it was the cause of my issue or just a coincidence), now the app keeps clearing all the groups. Parental controls are just part of the way you can help keep your child safe online. This Parental Controls feature allows you to set up unique restrictions on internet access for each member of your family. • Control your Kids internet access with touch of a button. . 168. With our Keep Connected Promise for Halo customers, we'll get you back online quickly if your broadband stops working. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks ago Hi, I'm so sorry your parental controls have stopped working. There have been a few issues with parental controls not. It usually takes around 20 minutes, but it can sometimes take up to 1 hour. Read Recombu Digital’s guide to parental internet controls Parental Controls is a whole-home solution, meaning that filtering is applied at the gateway to the home. In this case it was worth doing as it fixed the problem. Parental control apps are no use what so ever. Bolt-ons. This is so frustrating and can't be expected behaviour. Unfortunately there is. Energized. In this case, contact the BOX support team at [email protected] I am having to reboot my home hub regualrly (on the advice of a BT team member on their helpline). Protects all devices (computers, laptops, tablets, iPads, mobile devices. Under General, tap Amazon Kids. this is driving me and my family mad, as each time we do reboot it, the message comes up about setting up our Home hub and Parental Controls. If you’ve not changed this, you should find it printed on a card mounted on the back of your router. The default PIN is 1234. 1 4 Welcome to BT Broadband 3732 BT Smart Hub-A User Guide-SI v6 [2]. Use your parental control PIN to control access to programmes with an age rating. The main difference is that a Smart Router is able to automatically connect to the best possible WiFi signal, while a Smart Hub does not have this capability. Set up your BT Smart Hub 2 by following the instructions in the EE app. Block websites and apps: This is a way to protect your. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. The parental controls set for your Broadband Backup may be different to those on your normal hub. Sadly he has. TV Content including BT Sport. Please would someone post the fix in words as an answer to this. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Enter your admin password. Page 1 We’ve set light parental controls You can change these by logging in to Hold the power button down for ten Just reset your Mini Hub and you’ll be. browser will ask you if you want to activate any of your BT Extras, including BT Parental Controls. 1. Open the Amazon Alexa app. Are you a business user? BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. For new box owners on BT Broadband usi. Tab across to profile > Settings. Tap the button to toggle on Amazon Kids and follow the in-app prompts. This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Next, select the first device that you want to control and choose the days and times for which you want to set limits. Sign in to My Account and then select Manage account and Settings & PINs to see the settings for your viewing PIN. Since I received this, I have had problems setting up parental controls for one of my daughter's laptop. Simple. Ever since requesting the upgrade, NONE of the parental controls have worked including none of the excluded sites. By Sam Loveridge December 13, 2013 5:35 pm GMT. Use a wired connection. For example, you can control your children's internet use when you're not about. All you need to know about your BT Business Smart Hub. I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. Then click on Configure. Once you’ve clicked on the device, the following screen should appear. If it’s not use our hub light guide to get back online. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. My BT App The quickest way to manage your BT account on the go and get help with your BT products if you need it. Log in to My BT with your BT ID. Can anyone tell me how to overcome this as w. If you change your settings, you’ll need to restart your handset. If you have FTTC (I e your hub plugs into the master socket) rather than full fibre (FTTP), you need the DSL modem/ router version rather than the RT router only version though. I am the account holder. I have followed all of the recommended advice from BT and the community forum. If you delete your account – your settings will be lost. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. Hi, I am unable to turn on the built in BT Parental Controls because they are "unavailable" it has been months since this problem first occurred and the issue of unavailable parental controls still persists. Ive had a long couple of weeks. BT Broadband . 12. As was previously mentioned you don’t need to switch off the firewall you just need to switch off the 5ghz network on the Smarthub. My kids are way to smart (aren'tI've recently started using a Hub 4. 168. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. BT Parental Controls. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. 0 Ratings 7 REPLIES 7. Searching the forums I see this question has been asked before (2016 and 2018) but is there really still no change on this? I am using a FTTP Smart Hub 2 which has been factory reset and I have also tried a different Smart Hub 2. 1. Smart Parental Control Capabilities. 10-04-2021 3:27 PM. . You may want to keep your Mini Hub plugged in to make. I have turned on and off my smart hub and also reset it several times over the months sinc. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. . Parents can set filters that best suit their family’s needs from one of our 3 pre-defined filter levels – strict, moderate or light, or they can completely personalise the. Despite multiple restore of the smart hub 2 and re-install of the MyBT app I cannot any longer activate or adjust my parental controls. Parental controls wont turn off. If you’ve not changed it previously, it. With BT access controls you can manage how your device accesses the internet during certain times of the day. It’s also important to consider installing anti-virus software and parental controls:HI, I recently upgraded to Fibre 300 and have the Smart-hub 2. BT Parental Controls is a network based solution designed to help parents protect their children online. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. Advanced parental controls: Creating and managing separate Wi-Fi networks has limitations around number of networks and. Type 192. Find out how to fix any problems you might be having with BT Parental Controls. You would need to step up to more advanced routers. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. Please try after 15 minutes. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Set Access control feature enable to ‘yes’. 1. Click the Settings tab, at which point you’ll be asked to enter your admin password. BT Broadband guide Parental Controls information Type of guide Broadband & mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. If your device supports WPS, just press the button on your Hub –. The default PIN is 1234. . • BT Hub/SmartHubs 4, 5 and 6 (Scheduling on SmartHub 6 models) • CenturyLink models. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. There are a range of filters to choose from to block content. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. On parental controls, I was testing something at the weekend and turned off BT Web Protect and BT Parental Controls in the BT App. There is likely a data mismatch on the system that puts the controls on your broadband and we'll be able to get a case raised to get that looked into. Use your parental control PIN to control access to programmes with an age rating. BT Employee. I am trying to override a blocked site but BT. From the Hub Manager, go to Advanced settings , Wireless and then to MAC filtering. Press then go to (Settings) at the top right of Double bubble with this post as I have both an issue with my broadband contract and parental controls, but could only choose one category. For example, you can control your children's internet use when you're not about. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. BT also offer the following functionality:Existing customer with a BT Hub. You can get BT Parental Controls by accessing them through your My BT account. I'll bookmark this post and when I find out more information I will update this. There are two PINs: one for parental control and one for payments in BT Player. Good morning, thank you for the response! I have full fibre 500 I do indeed have the digital voice phone however, the phone is never actually used as we have our mobiles so I’m not really bothered if it doesn’t support the. There are a range of filters to choose from to block content and usage. Select Control wi-fi access for your devices to manage your screen time online. There are a range of filters to choose from to block content and usage. You can change it to off (or medium or strict) It comes set to medium so some websites are not available. Scroll down to find the option for Manage Your Extras. BT Broadband Parental Controls information Type of guide Broadband & Mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. . This will open the Hub Manager. Follow these easy steps to set up BT Parental Controls to block YouTube:Solved: Urgent please Help - How to set up parental contro. Select your hub SSID, then Next. I have lost the feature to turn off Parental Controls temporarily (for one hour). Help us improve our process for when you experience home Wi-Fi issues. 99 a month, or £53. Smart Hub 2 - switch on Wi- Fi Controls. BT Smart Hub 2 + BT Disc on full fibre 150Meg Halo FTTP Macs and iphones, plus alexa, YouView box, Amazon Fire TV, Apple TV+ CFP project lead. Coverage checker. I've tried rebooting the smart hub and trying in a different browser but there's no change. BT Sport; Mobile Plusnet Mobile; Sim only deals. How to access the Smart Hub Manager. Message 2 of 8 Re: Parental controls Go to solution @JHill . Hi @Abbasbot, welcome to the community and thanks for posting, you'll find access controls for your Smart Hub 2 in the My BT app. I have done so a number of tim. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. On parental controls, I was testing something at the weekend and turned off BT Web Protect and BT Parental Controls in the BT App. I The hub manager settings and MYBT settings are all correct and the settings do not work. Low on minutes, data or texts? Just add one of our bolt-ons. 254 into a web browser, or simply click on our link. Scroll down to and click on the Manage your extras button followed by clicking on Manage BT Parental Controls; Select Manage Settings under BT Parental Controls and choose the Set filter times tab. BT Fibre broadband. 99. BT Parental Controls. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. BT Smart Hub and Ultrafast Smart Hub - switch on access controls. no longer works. Re: Cannot manage BT Parental Controls. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. The latest firmware for the SmartHub 2 is: v0. Help & supportThanks , will give that a try and report back. Add devices using the add button and scan to locate the device (it must me on). 168. Please note: the Smart Hub 2 doesn't have this capability as it's designed for use with Complete Wi-Fi. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. ) How to open the Hub Manager. Coverage checker. com , so we can help you troubleshoot. Get to know your Ultrafast Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 Thanks again for choosing BT. We regularly release software upgrades for our Hubs. The GHI shows you how. Set up and use Parental Controls. Hi, I currently have a bt smart hub 2 and use parental controls to prevent my teenage son staying up till the early hours on any device he can find. BT Parental Controls allow you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot. Re: Parental Controls. Unfortunately there are no current plans for parental controls on the BT Business hubs, though I fully appreciate the need, especially in the current climate, I do apologise about that. 99 a month from month 25. My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more. Click on it and you will see a link to the parental control. Use your parental control PIN to control access to programmes with an age rating. Your Parental control PIN is set on each box. I went through 3 of those and to no avail. Flexible and affordable sim only deals with no contract. I'll send you a. We would appreciate it if you could take a couple of. As they use the same technology, if you have both services active and you attempt to visit a website that exists in both the BT Parental Controls. Distinguished Sage Mark as New; Bookmark;. 1. BT Parental Controls help keep your children safe online. I have reset the hub, reset the level of control, tried blocking individual sites, and checked on multiple devices, but there is absolutely no restriction. Follow these easy steps to set up BT Parental Controls to block YouTube:WPS Unplug any existing broadband kit, then…. BT’s parental controls offer tight restrictions on what your child can see online. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. Go to the URL of a proxy site. Select an option that apply: it's too long. Parental Controls are set by default on the Min Hub. When I login online it says Parental Controls are active, although they’re not! Hence my kids have access to anything (mind you,. My parental controls have not been working for the past 3+ months, ever since I requested an upgrade to Full Fibre. More about parental controls and payment PIN. Most new devices work well with dual-band wi-fi. 50K+ Downloads Everyone info About this app arrow_forward Check in when you’re miles away Watch over your family, pets and home wherever you are. 3. You have had too many unsuccessful attempts to login. I have tried restarting the hub etc but this does not make any difference. 98. Use a pin or paperclip to press and hold the recessed Reset button on the back of your hub for 15 seconds until the hub lights go out. My new BT home hub 5 also arrived yesterday and parental controls don't work with that either. BT Sport; Mobile Plusnet Mobile; Sim only deals. 168. You’ll be able to restrict the devices that can connect wirelessly to your Hub, enhancing the security of your Hub’s wireless network. Press then go to (Settings) at the top right of 1 month free, then £3. Slide the button to Off in the BT. Open a new web browser. You’ll be asked if you want to Activate Parental Controls, select OK. Low on minutes, data or texts? Just add one of our bolt-ons. indd 4 06/06/2017 11:48BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. Free parental controls can be installed on smartphones, tablets and laptops to keep your kids safe when using these devices. 5. Existing customer with a BT Hub. BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. From reading all the Q’s about this on this forum and the B. For. We upgraded from a BT hub 5 to a BT smart hub 6 and since then the parental controls don't seem to be working, not sure it this is just a coincidence. How do I turn off Smart set up on my BT Hub? Click Save. Existing customer with a BT Hub. Although this is being looked at for a future firmware update. Hub firmware version is v0. The Account Holder needs to set up and maintain this service. Check the instructions that came with your router for how to do. It's usually something we suggest as a last resort after you've restarted your device. This network-based filter covers all internet-enabled devices connected via the BT Hub in the home – such as desktop computers, laptops, games consoles, smartphones and tablets. Smart Hub 2: available to BT Halo 2 customers who don’t already have one. Access Control on the new BT Smart Hub brookheather . 4GHz or 5GHz band, depending on. For example, you can control your children's internet use. Explain why you are setting parental controls; to keep them safe. Flexible and affordable sim only deals with no contract. Find the best signal location in your house - this is often near a window. . Enter your BT hub admin password. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. Bolt-ons. 4. It was something technical on BT's side of things. Back to Top. BT Smart hub 2 parental controls. Then click on Configure. Protects all devices (computers, laptops, tablets, iPads, mobile devices. 254 in a web browser to open BT Hub Manager. This may take several minutes. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Once activated, all devices connected to your BT Hub will have content filtered to a restriction level that you set. You can set different time limits for different days of the week, so you can make sure they have enough time for school, homework, and other activities. There are three predefined filter levels (strict, moderate and light) available or you can customise your protection. Prices and terms subject to change during the contract term. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. The downside is that you'll have to modify the list each time you want to connect or block a new device. this Black Friday. Open a web browser. To find out how to use it, just click on the dropdown for your Hub. 35 BT Smart Controls | Support | Terms and Conditions | BT Smart Controls Version 1. You may want to keep your Mini Hub plugged in to make. . You can change it at any time. BT Broadband guide Parental Controls information Type of guide Broadband & mobile networks Features and Benefits BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Got a bundle, like a BT Mini Hub or BT TV, too? Set up your Smart Hub first before setting up anything else. Total Security: HomeCareTM provides personalized features, including Parental Controls, Antivirus, and Quality of Service (QoS)* to ensure a safer online experience. There are two PINs: one for parental control and one for payments in BT Player. 5. Watch the video to get quick tips on how to manage parental controls on BT Broadband. Hello , Newbie here. Turn on Windows 10 parental controls, then select Start > Settings > Accounts > Family & Other People > Manage Family Settings Online. Hi My Parental controls are set and active but do not block any sites on any devises in the house. Choose apps to restrict. To find out how to use it, just click on the dropdown for your Hub. However I kept waiting for it to come into effect and nothing. No BT Home Hub 4. g. Sites such as Google are defined as 'Search Engines' and are not blocked by BT Parental Controls. Enable parental controls. 254 in the address bar – this will open the Hub manager. If you need an engineer installation, we’ll let you know when you order. Select Customise for the Range extender SSID and modify the name. At this stage, you’ll be asked to enter your admin password. Here’s how we can help. Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. BT access control is based on MAC and hostname. 168. BT is the only UK broadband provider to offer at least 100GB storage with all its new unlimited broadband packages. Do I need to g. Everything is going great but I can't set up BT Parental Controls or Web Protect. @SteveoSteve. You have been temporarily locked out. Use your parental control PIN to control access to programmes with an age rating. They're now called Wi-Fi controls. Your Hub will be called something like BTHub6-ABCD. 1. Scroll to the 'BT Parental Controls' section and click the Manage BT Parental Controls link. 02. Look for “DNS SETTINGS” or something similar – it may be. We know that children, particularly. 1. I have seen other posts with similar issues and have tried the solutions recommended. A factory reset is a ‘last resort’ option as you lose all updates that you’ve made to the hub including wireless network name and password updates. Parental controls required on BT TV even though they're set to off Go to solution Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. Click on the clock icon and set the times when the restrictions apply by clicking in a box and dragging the cursor over the required blocks. Whenever I try I get the message below with the option greyed out for Parental Controls. 0 Ratings 2 REPLIES 2. I've put the BT Business hub back in situ and changed the DNS to the Open DNS numbers but i'm getting the same problem, it works on a normal tab. Once activated, all devices connected to your BT Home Hub will have content filtered to your set filter level. I have tried everything, help pages on BT. Controls & Settings guide. . For new Full Fibre 900 with Halo 3 customers that sign up for 24 months, £83. The message will offer a choice on whether or not you would like to activate Parental Controls. It worked for my set up anyway.